Terms of Service

These terms govern your use of Dip. Dip is operated by Quintin Tech LLC, a Pennsylvania limited liability company ("we", "us", "Dip"). By creating an account or using the app, you agree to them, to our Privacy Policy, and — before adding any bill for Dip to negotiate — to sign a Letter of Authorization that authorizes Dip to act as your limited agent on the accounts you designate. If you don't agree, please don't use Dip.

What Dip does

Dip is an autonomous research and voice-negotiation agent. We act as a communication agent on your behalf: we call your providers, ask for retention or lower-tier offers, and surface every quote we receive in your approval queue.

What Dip does not do

• Legally bind you to anything without your explicit approval inside the app.
• Sign multi-year contracts. Dip will not accept any contract longer than the cap you set (default: 12 months).
• Share personal information beyond what's needed to receive a quote (typically: service address, current rate).
• Misrepresent itself as a human. Dip is contractually obligated to identify itself as an AI assistant on every call and to comply with recording-disclosure laws in every state.

Approval model

Every commitment — payment changes, plan switches, signups — requires your explicit approval inside the app before Dip executes it. On a call, Dip's role is gathering quotes; the role of authorizing any final commitment is yours.

Your representations to us

When you add a bill to Dip and authorize us to negotiate on it, you represent that:

• You are the account holder on that account, or you have permission from the account holder to negotiate changes to it.
• The information you provide to Dip (name, address, account details, current rate) is accurate to the best of your knowledge.
• You understand that some providers' terms may restrict third-party authority over an account, and you accept the risk that a provider may decline to interact with Dip on your behalf.
• You will not use Dip to harass providers or to negotiate on accounts you do not have authority over.

Your content

You retain ownership of any content you upload to Dip — photos of bills, account information you type in, notes you leave for the agent. You grant Dip a limited, non-exclusive license to process that content for the sole purpose of providing the service to you. You represent that you have the right to upload anything you upload.

Subscription terms

• 7-day free trial. No card up front.
• Dip: $15/month or $149/year. Prices in US Dollars.
• Auto-renews until you cancel. Cancel any time in the Stripe Customer Portal (linked from your account screen).
• Apple App Store and Google Play purchases follow those platforms' refund policies. Direct (web) purchases are refundable within 30 days of charge.
• The trial converts to your selected paid cycle at the end of day 7 unless canceled. We'll email you a heads-up before that happens.

Cost coverage

The subscription fee covers the underlying call costs (telephony, voice synthesis, AI inference) plus our service. There are no per-call fees, per-quote fees, or success fees on top of the subscription.

Acceptable use

• One account per person.
• Don't use Dip to harass providers (e.g. requesting repeated calls to the same provider in a short window).
• Don't share account access. Each account is tied to its owner's consent to call on their behalf.
• Don't use Dip outside its stated scope — no spam calling, cold outreach, fraud, or political solicitation.

Termination

You can delete your account at any time from the app or by emailing support@dip.bot. We may suspend or terminate your account if you violate these terms, if we're required to by law, or if continued service would expose us to material risk (for example, repeated provider complaints tied to your account). On termination, your data is deleted in accordance with the retention windows in our Privacy Policy, except for records we're legally required to keep.

Security incident notification

If we become aware of a security incident that affects your personal information, we will notify you without undue delay and in any event within 72 hours of discovery, by email to the address on file for your account. The notification will describe what happened, what information was affected, what we're doing in response, and what (if anything) you should do.

Liability

• Dip surfaces quotes. We don't guarantee them. Providers can change rates after the quote.
• Dip is a tool, not financial advice. We're not your financial advisor.
• To the extent permitted by law, our maximum liability is the lesser of (a) what you've paid us in the trailing 12 months, or (b) $100. Some jurisdictions don't allow this limit; in those, the law's minimum applies.

Dispute resolution

Disputes arising out of or relating to these Terms or your use of Dip are resolved in the courts named under Governing law below. Nothing in these Terms waives any right you cannot waive under applicable law.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, USA. Disputes are resolved in state or federal courts in Chester County, Pennsylvania.

Changes

If we update these terms in a material way, we'll notify you by email and update the date at the top of this page. Continued use of Dip after notice constitutes acceptance.

Contact

Questions about these terms: legal@dip.bot.