Promo expired · Updated June 2026
Your promo expired and the bill jumped. Here’s how to get the rate back.
When a 12-month intro rate ends, the bill rolls to the standard rate — often with no warning. It’s not an error; it’s the promo expiring as designed. And it’s reversible: a call to retention can re-apply a promotional or loyalty rate. Dip is an AI agent that makes that call for you, sits through the hold music, and lets you approve the new rate before anything changes. Flat $15/month, 0% of savings kept.
How to get your promo rate back
- 01
Confirm the jump is a promo rolloff
Compare last month to this month. If the increase is ~$20–$60 and your service didn't change, your 12-month intro rate almost certainly expired.
- 02
Reach retention, not billing
Say "cancel" or "disconnect" to the phone tree — that routes to the loyalty desk, the only team that can re-apply a promo. General billing can't.
- 03
Ask for a new promo with leverage
Cite a competitor's current rate in your area and ask them to re-apply a promotional or loyalty rate. Be willing to walk — that's what unlocks the offer.
- 04
Or let Dip make the call
Point Dip at the bill and it does all of the above on your behalf — hold music included — then shows you the offer to approve before anything commits.
Promo expired on a specific provider?
The post-promo jump hits cable and internet hardest. Here’s how Dip handles it for the providers where it’s most common.
Frequently asked
My promo expired and my bill went up — how do I get the old rate back?
Call your provider's retention department (say "cancel," not "billing," to get routed there) and ask them to re-apply a promotional rate or a loyalty discount now that your intro period has ended. Providers reliably do this for customers who ask, because the alternative is losing you — they'd rather discount than churn. The leverage is strongest right after the increase, when you have a documented price change to point to. Dip is an AI agent that makes this exact call for you, sits through the hold, and lets you approve the new rate before it commits.
Why did my bill go up without any notice?
Most introductory rates are time-boxed — usually 12 months — and roll to the standard rate automatically when the promo period ends. Many providers don't send a clear warning; you just see a higher charge on the next statement. It's not a billing error, it's the promo expiring as designed. The good news is it's reversible: a retention call can re-apply a promo or get you onto a current new-customer rate.
How much higher is the post-promo rate, typically?
It varies, but a jump of $20–$60/month is common on cable and internet when a 12-month promo lapses — sometimes more. That's $240–$720 a year on a single bill. Because the increase is purely the loss of a discount (not a service change), it's one of the most negotiable situations there is.
Is it too late to negotiate if my promo expired months ago?
No. You can call retention anytime and ask for a current promo or loyalty rate — you don't have to catch it the month it changes. You may have overpaid in the meantime, but the rate going forward is still negotiable, and some providers will even apply a credit. Dip can make the call whenever you point it at the bill.
Can Dip handle the promo-expired call for me?
Yes — this is the situation Dip is built around. You point it at the bill, Dip calls the provider's retention line as your authorized agent, asks for a re-applied promo or loyalty rate with competitor pricing in hand, and shows you the offer to approve before anything changes. It works across cable, internet, wireless, satellite, and home security. Flat $15/month, and it keeps 0% of what it saves.