A.J. Blosenski · shopping call

transcript

Hey. I currently use Republic for my trash pickup, but I feel like my rate is overpriced. I was hoping you could give me a quote.

…training purposes.

If you know your…

Hey. I'm just looking for a quote for residential trash—

To make a payment, using our automated payment line, press 1. To speak with an agent, or a billing related matter, press 2. To go back to the main menu, press 0.

You are currently caller number 1.

Alright. I'll just hang tight.

hold · queued for agent

Hello. This is Raveena. How may I help you?

Hey, Raveena. I'm shopping around for residential trash pickup. I feel like my current rate with Republic is too high. Can you give me a quote?

Hold one moment.

Sure. No problem.

I had stepped away from my computer, so it—

No worries. Take your time.

Okay. What I'm gonna have to do, because I'm in the billing department — I am not in the sales department — I'm gonna transfer you to Regina who can help you.

Okay. Thanks. I'll wait for the transfer.

Okay.

transfer · billing → sales

Hi, Regina. Uh, I'm looking for a residential trash pickup quote. I want weekly pickup, with recycling included. Can you tell me your quarterly price, pickup day, what's included, contract length, and any setup fees?

Thank you for your patience while on hold. We value your call. Someone will be with you shortly.

Thanks. I'll wait.

Good morning. This is Gina. May I help you?

Hi, Gina.

Hi. How are you doing?

I'm good. Thanks. How about you?

I'm doing well. Thanks for asking.

Great to hear. So, uh, I'm looking to get a quote for residential trash pickup. I want a weekly pickup with recycling included. Can you tell me your quarterly price, pickup day, what's included, contract length, and any setup fees?

What is the address, sir?

I'd rather just get the quote first. Then I can give you my info if I wanna sign up. Just put it under homeowner.

Well, I just need a street address. You don't have to give me the number — just the name of the street and the town.

Alright. It's Foxbrook Drive in Landenburg, PA.

I'm sorry. Foxburg — did you say Foxburg?

No. It's Foxbrook Drive. Foxbrook Drive in Landenburg, PA.

Okay. Alright. So it would be $125 a quarter. Trash and recycle. Let me see — pretty sure that number. Foxburg, f-o-x-b-u-r-g?

It's Foxbrook — f-o-x-b-r-o-o-k.

Oh, Foxbrook. Okay.

Yeah. Foxbrook. So $125 a—

I thought you were saying Foxburg. Yeah. In order to sell you the service or the service day, I need to know the area. I can't tell you what day it is if I don't know the location.

Sure. It's 102 Foxbrook Drive, Landenburg, PA 19350.

I'm sorry, sir. What is the street number?

One-oh-two Foxbrook Drive.

1-0-2.

Yeah. 102 Foxbrook Drive. Landenburg, PA 1-9-3-5—

1-9-3-5—

Got it. So for weekly pickup—

Is there another number?

No, that's it. 1-9-3-5-0. Sorry, I missed the last 0. It's 19350.

Yeah. That's okay. Okay. Yeah. So it'd be $125 a quarter.

Okay. So $125 a quarter.

No contract. Yes.

Okay, great. So that's $125 per quarter, weekly pickup with recycling, no contract. Any setup fees or—

No — yeah. It's a one-time setup fee of $25.

Alright. No setup fee?

No. It's a one-time setup fee of $25. Is this a recording?

Got it. So there's a one-time setup fee of $25.

Sir, is this a recording?

No, no. This is not a recording.

I'm here just trying to get the details. So just to confirm: $125 a quarter, weekly pickup, recycling included, a one-time setup fee of $25, and no contract. Right?

Correct.

Awesome. Thanks so much. That's really helpful. Have a great day.

Hello?

Thanks again. Have a good one.